nk44 Privacy Policy — How We Handle Your Personal Data

Our Data Practices at a Glance

1Introduction

This Privacy Policy ("Policy") explains how nk44 ("we", "us", "Platform") collects, uses, stores, and protects the personal data of users ("you", "Player") who access or use the nk44 betting and casino platform available at nk44.ws. This Policy is incorporated into and forms part of the nk44 Terms and Conditions. By registering an account or continuing to use the nk44 platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

We are committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. This Policy applies to all data collected through the nk44 website, mobile browser interface, customer support channels, and payment processing interactions. We do not operate a native mobile application; all platform access is through a web browser.

2Data Controller

nk44 acts as the data controller for all personal data collected from players using the nk44 platform. As data controller, nk44 determines the purposes and means of processing your personal data. For any queries relating to data control or this Policy, you may contact us directly at [email protected]. We aim to respond to all data-related enquiries within 14 calendar days of receipt.

3Personal Data We Collect

We collect personal data from you in the following categories when you register, use, or interact with the nk44 platform:

• Registration data: full name, date of birth, mobile phone number, and the payment method details used to create and verify your account (for example, the bKash or Nagad number associated with your account).
• Identity verification data (KYC): government-issued identity documentation provided during account verification, such as National ID Card or passport details, submitted to confirm your identity and age.
• Financial transaction data: records of deposits, withdrawals, and bet settlements on your account, including the amounts, timestamps, and payment methods used for each transaction.
• Usage and behavioural data: information about how you interact with the nk44 platform, including the games you play, betting markets you access, session durations, device type, operating system, and browser version.
• Technical data: IP address, cookie identifiers, and session tokens used to maintain platform security and a stable login session.
• Communication data: the content of messages, support requests, complaints, and feedback you send to the nk44 support team via email or any other support channel.

4How We Use Your Personal Data

nk44 processes your personal data only for the following purposes, each of which is necessary to deliver or improve our services to players in Bangladesh:

• Account creation and management: to set up, verify, and maintain your nk44 player account, including confirming your identity and age in accordance with our 21+ age restriction policy.
• Transaction processing: to process deposits received via bKash, Nagad, Rocket, Upay, and bank cards, to settle winning bets and jackpots, and to process withdrawal requests to your nominated payment method.
• Responsible gaming compliance: to monitor your account activity for signs of problem gambling, to implement deposit limits or self-exclusion settings at your request, and to fulfil our responsible gaming obligations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, and any other prohibited conduct described in the nk44 Terms and Conditions.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, design, and content of the nk44 platform, particularly for the low-bandwidth mobile connections used by players across Bangladesh.
• Customer support: to handle and respond to your support requests, complaints, and feedback, and to maintain a record of communications for quality assurance and dispute resolution purposes.

5Legal Basis for Processing

nk44 processes your personal data under the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the nk44 Terms and Conditions, including account management, transaction processing, and customer support.
• Legal obligation: processing required to comply with applicable anti-money laundering, know-your-customer, age verification, and responsible gaming regulations.
• Legitimate interests: processing necessary for fraud detection, platform security, and improving the quality of services offered to players, provided these interests do not override your fundamental privacy rights.
• Consent: for non-essential communications such as promotional offers and platform news, we will seek your explicit consent and will respect any withdrawal of that consent upon request.

6Sharing Your Personal Data

nk44 does not sell, rent, or trade your personal data. We share your data only where strictly necessary for the following purposes:

• Payment service providers: we share the minimum data necessary with bKash, Nagad, Rocket, Upay, and bank card processors to complete deposit and withdrawal transactions on your behalf. These providers are contractually bound to use your data only for payment processing purposes.
• Identity verification providers: where we use third-party KYC services to verify the identity and age of new players, we share only the documentation and data necessary for that specific verification task.
• Game content providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session tokens and anonymised game activity data to deliver their game content to you within the nk44 platform. They do not receive your name, payment details, or contact information.
• Law enforcement and regulatory authorities: where nk44 is required by applicable law or a lawful order from a competent authority to disclose personal data, we will comply with that requirement. We will notify you of such a disclosure where we are legally permitted to do so.

7Payment Data and Financial Privacy

nk44 takes the privacy of your financial data seriously. When you make a deposit via bKash, Nagad, or Rocket, the transaction is initiated through the respective payment provider's own secure interface. nk44 receives a transaction confirmation reference only — we do not receive or store your full mobile banking PIN, one-time passwords (OTPs), or complete account credentials for any payment service.

Transaction records are retained by nk44 for the minimum period required to fulfil our legal and regulatory obligations, after which they are securely deleted or anonymised. You may request a copy of your transaction history at any time by contacting our support team.

8Cookies and Tracking Technologies

nk44 uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. The following types of cookies are used:

• Essential cookies: strictly necessary for the platform to operate. These include session authentication tokens and security cookies. You cannot opt out of essential cookies while using the nk44 platform.
• Functional cookies: used to remember your account preferences such as language settings and display options between sessions.
• Analytics cookies: aggregated, anonymised data about how players navigate the nk44 platform, used to improve usability and identify technical issues. No individual player is identifiable from analytics data.

You may manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from accessing the nk44 platform, but may affect the way certain features work. Please note that clearing all cookies will log you out of your active session.

9Data Retention

nk44 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following retention periods apply:

• Active account data: retained for the full duration of your account's active status, plus a minimum period after account closure to meet regulatory and dispute resolution obligations.
• Financial transaction records: retained for the period required by applicable financial regulations to support audit, tax, and anti-money laundering compliance checks.
• Support communications: retained for a minimum period after the resolution of the relevant support request or complaint, for quality assurance and potential dispute resolution purposes. After expiry, communication records are securely deleted.

10Your Data Rights

As a player using the nk44 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

nk44 will respond to all data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11Data Security

nk44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include SSL/TLS encryption for all data in transit between your device and our servers, secure password hashing for account credentials, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security reviews of our platform infrastructure.

Despite our best efforts, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for logging out of your session on shared or public devices. If you suspect your account has been accessed without your authorisation, please contact our support team immediately at [email protected].

12Children and Minors

The nk44 platform is strictly for adults aged 21 and above. nk44 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data promptly and close any associated account. If you believe that a minor has registered an account on the nk44 platform, please notify us immediately at [email protected] so that we can take appropriate action.

13Changes to This Privacy Policy

nk44 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players via their registered mobile number or by displaying a prominent notice on the platform prior to the changes taking effect. The current version of this Policy will always be available at nk44.ws/privacy-policy. Your continued use of the nk44 platform after any change constitutes your acceptance of the updated Policy.

14Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data nk44 holds about you, please contact our support team. We are committed to addressing all privacy-related enquiries with care and in a timely manner. Our support staff are available around the clock to assist players across Bangladesh.

Email: [email protected]